Terms and Conditions

  • Arrana is a restaurant where the focus is on adults.  For safety reasons and the comfort and convenience of our guests, we are unable to cater for any child under 12 years of age and do not offer a children’s menu.  When making your reservation, we ask that you please respect our policy.
  • Please inform us of ALL dietary intolerances or allergies by listing them under the “comments and dietaries” column when making your reservation. We will endeavour to tailor a menu specific to your needs. These dietary requirements must be advised in advance and cannot be accommodated on the day without prior notice.
  • BOOKINGS FOR 5.30pm AND 5.45pm – THESE TABLES NEED TO BE VACATED BY 7.45pm. These are offered for guests attending a show across the road at the Blue Mountains Theatre (Springwood Community Hub). Please indicate you are attending a show in the “comments” section when making your reservation. You are welcome to book at 5.30pm/5.45pm even if you are not attending a show, however please be aware that the table will still need to be vacated by 7.45pm.
  • Our dress code is smart casual. Gentlemen, we ask that you come dressed in dress shorts or trousers and appropriate footwear.
  • We accept reservations for bookings up to 8 (eight) persons online. For larger groups, please call us at 47515159.
  • For bookings up to 6 (six) persons, a credit card is required to secure your reservation.
  • For bookings over 6 (six) persons, a deposit is required.
  • On the day of your reservation, we will hold your table for 30 minutes. If you are experiencing delays please call us on 4751 5159. Please note, we may be unable to accommodate late arrivals after 1.30pm for lunch or 8.30pm for dinner.
  • Cancellation fees per person of $50 (lunch) or $100 (dinner) will apply if your reservation is changed or cancelled within 48 hours of the arrival time or if you, or any of your guests fail to show.
  • Sunday reservations are available for special events and larger functions (minimum 10 pax). A 10% surcharge is applied and prior arrangement is essential. Please phone the restaurant if you are interested in making a reservation for a Sunday.
  • We are closed on Public Holidays, including Christmas Day, Boxing Day and Easter, and do not open on New Years Eve.

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